To investigate thoroughly, report honestly and seek the best solution — not simply the most profitable one

To maintain excellent and open communications with you and the customers we serve on your behalf

To carry out work for you and your customers with courtesy, tidiness and professionalism

To seek customer feedback after each and every project to gauge their satisfaction and improve our quality of service

To guarantee all work in writing, and to honour that guarantee promptly, free of charge and in a positive manner

Our service pledge

Great service is at the centre of everything we do.
No exceptions.

Datum has a short, plain-English service pledge (see right). Our customers will tell you we take it very seriously indeed.

For example, we believe communication is vital — and we have a policy of communicating fully and regularly with the customer, whether it’s an update on the scope of the work or simply a courtesy call to keep them aware of our progress.

After each and every project, we ask customers to fill out a satisfaction form which seeks their opinion on nine key measures. And we constantly tune our operating practices to reflect this feedback.